TERMS & CONDITIONS
Useful information about paying for and attending classes at T-Power Pilates
BOOKINGS
- All classes must be booked and paid in advance of attendance through our booking system.
- Refunds are not available.
- All class packages have an expiry date and unused class credits cannot be transferred or be used.
- For each class pack, there is an expiry date calculated from the date of purchase.
- It is the client’s responsibility to ensure they can attend all classes within the period of use and keep track of the expiry date.
- T-Power Pilates reserves the right to cancel any group classes with less than 1 booked participants.
- Parents are required to supervise their children during the Mums and Bubs class.
- T-Power Pilates does not provide child supervision services.
- The class timetable is subject to change and the addition of new classes.
- All classes run for 50 minutes.
CANCELLATIONS
- We have 12 hours cancellation policy.
- Early Cancellation is a class cancelled with more than 12 hours notice, no charge but we highly recommend rebooking for another day in the same week to ensure you use your class credits before the expiry date.
- Late Cancellation is a class cancelled within the 12 hour period before the class starts, charged the rate from your class package.
- All classes must be cancelled through our booking system.
- Makeup classes are subject to availability and different circumstances and are not guaranteed.
STUDIO
- Wear comfortable workout clothing and tie long hair back.
- We kindly ask clients to avoid strong scents, oily moisturisers, and sharp jewellery for comfort and equipment care.
- Gripped socks must be worn for all Reformer and Mat classes.
- Bring a small to medium size towel along to your class.
- Both gripped socks and towels will be available to purchase at the studio.
- If you wish to wear looser-fitting short shorts please pair them with bicycle tights underneath.
ONLINE
- It is the client’s responsibility to provide a safe and clear environment to take T-Power Pilates online classes and be able to participate.
- The clients must be free of injury and understand the basic principles of Pilates movements.
- If clients are pregnant and recently given birth must seek medical advice before participating T-Power Pilates online classes.
- Must comply with direction and guidelines given by the Instructor during an online class.
- Bookings are essential for all online classes and must sign a Liability Waiver upon bookings in our booking system.
MEMBERSHIP AGREEMENT
- Membership has a minimum commitment of 12 weeks. After 12 weeks the membership will continue on week a week basis unless cancelled with written notice.
- After the initial 12 week period, membership may be cancelled with 2 weeks written notice prior to next bill cycle.
- If you cancel the class with at least 12 hours notice, this session may be used in the following week. Session do not accumulate beyond one additional week.
- Late cancellation (within 12 hours of class) or failure to attend a booked class will result in the session being forfeited. Classes must be cancelled in the studio booking system, otherwise may result in additional no show fee.
- Membership may be placed on hold for a minimum of 2 weeks and maximum of 6 weeks per calender year. hold request must be submitted in writting to the studio in advance.
- Memberships are billed weekly in advance via direct debit on the same weekday as the origianl sign up date.
- All classes must be booked in advance through the studio booking system and are subject to class availability.
- If direct debit fails, the membership may pause until the outstanding payment has been resolved.
- Memberships are not transferable and may only be used by the register member.